In this clip from – Tom Ross, an agent, talks about the impact of Ticketmaster on the music business. He discusses the loss of ticketing outlets, the ability to sell out a show in eight minutes, and the acquired knowledge of exactly how many tickets are sold. Ross also mentions how Ticketmaster takes out a piece of the ticket profits for such things as buildings. Also in this segment, Ross covers Fred Rosen, the CEO of Ticketmaster. He explains how Rosen came up with a computer model and jumpstarted Ticketmaster by building and paying for the computers at his own expense.