In this clip from www.artistshousemusic.org – Tom Ross, an agent, lists different methods to learn about the industry, such as books and university programs. He emphasizes the importance of understanding the basics of the music business. Ross also covers the significance of thanking each person one comes across. He tells the story of Herbie Herbert, manager of Journey, whose goodwill helped bring the band to the top. Also in this segment, Ross discusses the ending of his career as an agent. He shares his thoughts on what would have happened to him if he had stayed in the business as well.